Cognigy
36 Case Studies
Case Study: Robert Bosch LLC achieves instant, source-backed answers with Cognigy
A Cognigy Case Study
Robert Bosch LLC boosts support with Cognigy, cutting complaints 70%
Robert Bosch LLC, a global leader in automotive and mobility solutions, faced the challenge of making technical product information easily accessible across its vast portfolio of 35,000 products. Customers and internal teams had to navigate fragmented, dense documentation, leading to thousands of daily support requests and long resolution times. They partnered with vendor Cognigy to implement an agentic AI solution to serve multiple user groups and languages while reducing strain on service teams.
Cognigy implemented Bosch Answers, an agentic AI solution that provides precise, source-linked answers through natural, multi-step conversations. This solution achieved a 99% success rate for AI interactions, generated $24,000 in cost savings in three months, and reduced common complaints by 70%. It also decreased the time users spent finding answers by 80%, transforming how highly technical information is delivered.
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