Cognigy B2B Case Studies & Customer Successes

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Cognigy is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms 2021. They are trusted by over 500 brands worldwide and together with their loyal customers and partners, they are Leading the Automation of Conversations to Make Life Easier for Everyone! Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation. Their platform Cognigy.AI has a powerful low-code UI that enables anyone to create human-like Virtual Agents, faster and easier than ever.

Case Studies

Showing 36 Cognigy Customer Success Stories

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AEGEA achieves 1.1M monthly WhatsApp conversations and faster self-service with Cognigy AI

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Banco do Brasil improves real-time banker support with NiCE Cognigy

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Bayer improves employee guidance with Cognigy AI Agent

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BICS improves Chinese customer support with Cognigy’s AI WeChat agent

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Bosch boosts automation and employee support with Cognigy AI agents

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BVG modernizes customer service and boosts route-planning automation with Cognigy.AI

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“I want to talk to a bot” – or how CRMG disrupted its industry with Cognigy.AI

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DATEV achieves 99.9% phone authentication success with Cognigy AI Voice Agent

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Direct Travel achieves seamless AI travel support with Cognigy.AI

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Duisburg-IT improves citizen self-service with Cognigy.AI

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E.ON - Customer Case Study

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E.ON achieves higher meter reading completion rates with Cognigy WhatsApp AI agent

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Essent achieves million-euro savings and higher automation with Cognigy.AI

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Fabletics transforms customer service and improves CX with Cognigy

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Fairstone achieves 10% more loan bookings with Cognigy AI Agents

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Frontier Airlines boosts NPS and reduces handling time with Cognigy AI Agent

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Helen achieves 100% relocation resolution with Cognigy Agentic AI

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Henkel - Customer Case Study

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Humm Group boosts customer service with Cognigy AI virtual assistant

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Janio Asia deploys a customer-facing Conversational AI in three weeks

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Virtual agent probes vast technical knowledge base

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Virtual Agents reduce time to market for new drug

Lidl Stiftung streamlines store operations with Cognigy-powered LIVA

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Lippert cuts support costs by 80% with Cognigy.AI

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Lufthansa manages customers during the biggest crisis in aviation history with future-facing technology

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Mister Spex reduces call times and automates customer service with NiCE Cognigy

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99.5% faster response times at Mobily’s contact centers

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NetApp turns scattered knowledge into 900K+ monthly self-serve views with NiCE Cognigy

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Openreach cuts missed appointments by 35% with NiCE Cognigy proactive AI

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Personify Health achieves 40% containment with Cognigy.AI

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Robert Bosch LLC achieves instant, source-backed answers with Cognigy

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Going beyond the call center to serve customers wherever they are

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Skoda reduces multilingual call center costs by 25% with Cognigy.AI

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Toyota enhances customer service and proactive support with Cognigy.AI

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Tripadvisor achieves faster, higher-sentiment customer service with NiCE Cognigy

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VGM Group improves patient communication and reduces costs with Cognigy AI Agents

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