Case Study: Personify Health achieves 40% containment with Cognigy.AI

Personify Health boosts containment to 40% with Cognigy

Personify Health, a leading digital health company, sought to significantly improve the member support provided by its globally active Member Services team. Their previous keyword-recognition bot only achieved a 3% containment rate. They partnered with Cognigy to implement a fully trained AI Agent that could integrate with Zendesk LiveChat, provide an excellent user experience, and be deployed across multiple service points.

Cognigy implemented a fully automated AI Agent that integrated seamlessly with Zendesk and was powered by automated pipelines to stay current. The solution from Cognigy achieved a 97% model accuracy and, within just one month of launch, increased the containment rate to 40%, a more than tenfold improvement. User sessions more than doubled, rising from 12,000 to 30,000, demonstrating the solution's value and popularity.

Personify Health