Case Study: Lippert cuts support costs by 80% with Cognigy.AI

Lippert cuts customer support costs by 80% with Cognigy

Lippert, a leading supplier of components for the caravanning, marine, and rail industries, faced challenges in managing complex, high-volume customer inquiries that required detailed product expertise. To address this, they turned to vendor Cognigy and implemented its Cognigy.AI solution to streamline support for key use cases like part identification, pricing, and order tracking.

By deploying Cognigy's AI agents, Lippert achieved a 37% containment rate and reduced its customer support costs by 80% compared to human support. The solution also increased online store conversion rates and successfully automated over 178,000 conversations per year, significantly enhancing operational efficiency and the customer experience.

Lippert