Case Study: Lidl Stiftung streamlines store operations with Cognigy-powered LIVA

Lidl Stiftung reduces store travel with Cognigy-powered LIVA

The customer, Lidl Stiftung, faced a challenge in enhancing internal communication and operational efficiency for its store employees. To address this, they worked with the vendor Cognigy to implement an AI Agent built on the Cognigy platform.

The solution was the Lidl Instore Voice Assistant (LIVA), a digital voice agent powered by Cognigy. Employees use voice commands through headsets to instantly access product details and stock levels or perform tasks like opening tills. This significantly reduced the distance employees needed to travel within stores, leading to smarter and faster operations. For this use case, Lidl Stiftung and Cognigy were honored with a RETA Award.

Lidl Stiftung