Case Study: Helen achieves 100% relocation resolution with Cognigy Agentic AI

Helen deploys 50+ AI agents in 12 months with Cognigy

Helen, a leading energy company in Finland, faced the challenge of providing instant, always-available customer service for a wide range of energy-related topics. With no existing AI foundation to build on, they needed to start from scratch to handle all written customer interactions in a way that would reduce effort for customers and service teams while scaling across business units. They partnered with Cognigy to implement a solution.

Cognigy implemented a fully agentic AI orchestration architecture, deploying a network of over 50 specialized AI agents across Helen's digital channels. This solution from Cognigy resulted in a fully agentic AI customer experience within a year, achieving over 80% positive customer feedback. The impact included a 100% resolution rate and a 4.7 Customer Effort Score for their relocation agent, alongside significantly reduced manual workload and the ability to deploy new agents in just days.

Helen