Case Study: Direct Travel achieves seamless AI travel support with Cognigy.AI

Direct Travel boosts self-service with Cognigy across Teams and Slack for 1,400 employees and $5.8B in travel sales

Direct Travel, a leading North American corporate travel management company, sought to expand self-service capabilities for its clients. Their challenge was to make support accessible within the collaboration tools employees use daily, as existing solutions were too rigid to operate across enterprise platforms like Microsoft Teams, Slack, and their CRM. They partnered with Cognigy and its Cognigy.AI platform to bring this vision to fruition.

Cognigy implemented an AI agent named Simon that is accessible directly through Microsoft Teams and Slack. This solution allows users to complete common service requests like profile updates and invoice retrieval within their daily workspace. The implementation by Cognigy increased automation and self-service adoption, creating a more seamless service experience and significantly improving convenience for travelers.

Direct Travel