Case Study: Bosch boosts automation and employee support with Cognigy AI agents

Bosch resolves 76% of sales chats on first contact with Cognigy

Bosch, a global engineering and technology company, faced the challenge of streamlining daily tasks for its 400,000 employees. They needed a centralized, scalable enterprise AI solution to integrate with their existing infrastructure and empower business units to build AI agents, having found that early pilot programs using point solutions were insufficient. They turned to vendor Cognigy and its platform, NiCE Cognigy, to address this need.

The solution implemented by Cognigy was the Bosch Chatbot Suite, a dynamic platform used to develop over 90 AI agents for both internal and external use. Key results included a 76% first-contact resolution rate for sales chats, the creation of an HR AI agent supporting employees in 25 countries, and massive cost savings. Cognigy's platform successfully augmented the human workforce, accelerated automation, and provided more efficient support and self-service across the enterprise.

Bosch