Case Study: Bayer improves employee guidance with Cognigy AI Agent

Bayer reaches 19,000 users in 2 months with Cognigy AI agent

Bayer, a global life sciences company with over 101,000 employees, faced the challenge of supporting its worldwide transition to a new operating model. Employees needed to quickly find relevant information across multiple languages and countries, but the necessary knowledge was stored across vast and disparate documents. Bayer needed a scalable solution to provide consistent guidance and reduce reliance on manual communication channels. They partnered with vendor Cognigy to address this.

Using Cognigy's technology, Bayer developed the DSO Go AI agent, which combines guided conversations with generative AI. The solution, integrated with Intento's Language Hub, provides omnichannel access and delivers consistent, high-quality conversations in nine languages. The results were significant, with the agent seeing 19,000 unique users in the first two months and achieving an 80% satisfaction rate. It became an integral part of daily operations and team meetings, revolutionizing internal communication and enhancing operational efficiency.

Bayer