Case Study: Ramp transforms customer experience and tech hiring with CodeSignal

Ramp improves CX hiring with 98% assessment alignment using CodeSignal

Ramp, a finance automation platform, faced a challenge scaling its hiring processes as it grew rapidly from 250 to over 1,500 employees. With a lean recruiting team, the company was overwhelmed by applicant volume for customer experience and engineering roles. The manual review of assessments and resumes was time-consuming, creating a need for a scalable, consistent, and equitable evaluation process from CodeSignal.

CodeSignal implemented its AI Interviewer and Technical Assessments to automate Ramp's hiring. For customer experience roles, an AI-powered assessment evaluated qualities like empathy and problem-solving. For technical hiring, CodeSignal's tests provided stronger early signal and were used in later-stage interviews. The solution dramatically improved efficiency, eliminated bottlenecks, and increased candidate quality and diversity. CodeSignal helped Ramp achieve a reduction in lead review time, faster time-in-process for candidates, and saved significant time in recruiter workflows.

Ramp