Case Study: Talkdesk achieves trusted pentesting and dynamic reporting with Cobalt

Talkdesk - Customer Case Study

Talkdesk, a cloud-based contact center and AI software provider, needed to strengthen protections for customer data and sought a third‑party pentesting partner that was easy to use, transparent, and offered comprehensive end‑to‑end reporting and retesting capabilities. To meet those needs they engaged Cobalt’s Pentest as a Service platform.

Cobalt delivered skilled testing through its Cobalt Core pentesters, dynamic reports shared via Slack, and automated report updates when vulnerabilities were retested. As a result, Talkdesk gained a trusted pentesting partner, faster verification of fixes through automated report updates, and detailed, actionable findings that improved remediation speed and the accuracy of customer-facing security reports.

Talkdesk

Edgar Pimenta

Information Security Director