Case Study: Purdue Federal Credit Union builds an AI-ready lending operation with Coastal Cloud and nCino Banking Advisor

Purdue Federal Credit Union becomes one of the first in its peer group to operationalize AI-assisted lending with Coastal

Purdue Federal Credit Union faced the challenge of scaling its lending operations despite having invested in the nCino platform. Disconnected systems led to redundant data entry, manual document preparation, and an inability to monitor deal progress effectively. These gaps prevented the credit union from optimizing its existing tools and left it unprepared to adopt nCino's emerging AI solution, Banking Advisor. Partnering with vendor Coastal Cloud, Purdue Federal sought to optimize its architecture rather than implement a new platform.

Coastal Cloud implemented a structured advisory program to optimize Purdue Federal's nCino environment. The solution automated document generation, simplified approval logic, and modernized the automation framework. This prepared the foundation for an early and successful implementation of nCino's Banking Advisor AI. The results included an accelerated loan lifecycle, reduced origination risk, and recovered staff capacity. Purdue Federal is now among the first credit unions in its peer group to operationalize AI-assisted lending.

Purdue Federal Credit Union