Case Study: TP streamlines vaccination appointment management with CM.com HALO Voice

TP handles nearly 80% of vaccination calls without staff using CM.com

TP, a partner in the Dutch healthcare sector, faced the challenge of efficiently handling millions of phone calls from clients needing to reschedule or cancel vaccination appointments. To make this process more user-friendly and efficient, they partnered with vendor CM.com to implement a solution using the HALO Voice platform and Agentic AI.

CM.com's solution used their HALO Voice AI agent to automate the cancellation process, handling nearly 80% of calls without staff intervention. This significantly reduced the call center's workload and provided a more natural, user-friendly experience for the 60+ age group. The partnership with CM.com resulted in a scalable and efficient process that allowed TP to focus its staff on providing personal support for more complex queries.

TP