Case Study: Nederlandse Loterij achieves safer age verification with CM.com iDIN

The Nederlandse Loterij chooses iDIN for age verification

Nederlandse Loterij, the gambling organization in the Netherlands, needed a safer and more reliable way to verify that online players were 18 or older. With more customers moving to digital channels and upcoming online gambling regulations, the company wanted a user-friendly age check that would support its responsible gaming policy without discouraging players.

CM.com helped Nederlandse Loterij implement iDIN, the Dutch bank-based identification service, into its online customer journey. The new verification was added at the point of payout for existing players, making it easy to complete while ensuring compliance and stronger age control. The rollout went smoothly, generated very few customer questions or complaints, and also led to optimizations for iDIN that CM.com could share with banks and the Dutch Payments Association.

Nederlandse Loterij

Willemijn Jansen

Manager Responsible Gaming