Case Study: Takeaway.com scales food ordering and saves on call costs with CM.com

Takeaway.com saves 40% in call costs with CM.com

Takeaway.com, a major online food ordering and delivery platform, sought to improve its customer communication process. The company needed a highly reliable and scalable method to instantly confirm orders and delivery times to consumers, thereby reducing customer uncertainty and preventing unnecessary calls to their support center and partner restaurants.

To address this, Takeaway.com implemented the SMS Gateway from CM.com. This solution provided fast and dependable SMS notifications, proactively informing customers their order was received and would be delivered. The results were significant, saving the company almost 40% in call costs per year. Furthermore, Takeaway.com uses CM.com's SIP Trunking for its call center operations, praising the vendor for its flawless quality and reliability over many years of service.

Takeaway.com