Case Study: Sushi Shop enhances customer support and loyalty with CM.com

Sushi Shop sends millions of SMS messages per month with CM.com

Sushi Shop, a European leader in home and office sushi delivery, faced a challenge in supporting its international growth across 12 countries with different languages and cultures. They needed a reliable communications partner to help manage their international deployment and customer support, leading them to choose CM.com for its SMS and email services.

CM.com provided a solution that enabled Sushi Shop to launch and animate its international loyalty program via SMS, sending millions of messages monthly. The vendor's reliable platform and international reach supported the brand's growth. Furthermore, CM.com acts as a strategic partner, working with Sushi Shop to integrate new conversational channels like WhatsApp and providing ongoing support to improve the customer journey and navigate challenges.

Sushi Shop