Case Study: Superprof improves teacher and student communication with CM.com

Superprof reduces teacher response time to 2 hours with CM.com

Superprof, a global platform connecting students and teachers for private lessons, faced a communication challenge due to its rapid international growth. With users in 42 countries, their email notifications to teachers were often slow, had low open rates, and got lost in crowded inboxes. To improve the effectiveness of its notifications and reduce response times, Superprof turned to CM.com for a messaging solution.

By implementing CM.com's SMS API, Superprof gained a reliable channel with global reach. The solution drastically reduced the average teacher response time to just two hours in France. CM.com also provided support for using WhatsApp Business in specific markets like India to further optimize communication and cost. The vendor's proactive support and direct operator connections were key to the project's success, enabling Superprof to send millions of messages annually.

Superprof