Case Study: Smartphonehoesjes improves customer service and product advice with CM.com

Smartphonehoesjes handles 85% of inquiries without human intervention with CM.com

Smartphonehoesjes, the largest Dutch webstore for mobile device accessories, sought a scalable way to optimize its customer service and provide personalized product advice. To enhance this crucial part of the customer journey, the company partnered with CM.com and implemented its Engagement Platform.

Using CM.com's Mobile Service Cloud and Conversational AI Cloud, Smartphonehoesjes built Chatbot Casey to handle common inquiries and integrated it with external systems for personalized data. This solution automated 85% of customer inquiries without human intervention, allowing live agents to focus on complex questions and advisory roles. The implementation by CM.com helped Smartphonehoesjes offer efficient, 24/7 service and reinforce its position as a customer-centric specialist.

Smartphonehoesjes