Case Study: Secret View improves feedback, age verification, and shopper engagement with CM.com

Secret View achieves 100% age verification with CM.com

Secret View, a mystery shopper platform, helps large retail organizations gather customer experience feedback. They faced challenges in efficiently reaching their vast community of mystery shoppers and in digitally verifying members' ages and obtaining signed agreements for compliance research. To address this, they turned to vendor CM.com for solutions.

CM.com provided the WhatsApp Business Platform for communication, along with iDIN for age verification and Sign for digital document signatures. By integrating these tools, Secret View achieved 100% age verification for compliance research and significantly decreased the time spent on manual verification processes. The vendor's solutions also improved engagement with their mystery shopper community through direct WhatsApp invites and ensured legal compliance with a user-friendly, integrated system.

Secret View