Case Study: Red je Pakketje achieves faster, customer-first same-day delivery with CM.com

Red je Pakketje - Customer Case Study

Red je Pakketje is a fast-growing Dutch same-day delivery platform that scaled from an idea into a company with 350 employees in just three years. As parcel delivery shifted from a logistics problem to a customer-experience challenge, the company needed a way to keep consumers informed, reduce missed deliveries, and improve the service experience for webshop customers. To support this, Red je Pakketje turned to CM.com for mobile communication solutions.

CM.com helped Red je Pakketje improve consumer communication through real-time Track and Trace, SMS notifications, and ongoing pilots for WhatsApp customer service and iDIN age verification. With proactive updates and a 30-minute delivery window plus a final SMS shortly before arrival, Red je Pakketje improved delivery efficiency and achieved a 98% daily parcel delivery rate. The combination of smart IT and customer-first communication helped drive rapid growth of 100% year over year.

Red je Pakketje

Renno Welberg

CCO and Product Owner