Case Study: PaySpace simplifies payslip access with CM.com and WhatsApp

PaySpace cuts payslip distribution costs across 11,000 customers with CM.com

PaySpace, a leading cloud-native payroll and HR software provider, faced a significant challenge in distributing paper-based payslips securely and cost-effectively to a blue-collar workforce that lacked email addresses and access to traditional self-service platforms. To overcome this, they partnered with vendor CM.com to utilize the WhatsApp Business Platform.

By implementing CM.com's solution, PaySpace launched an innovative employee self-service channel called Pacey on WhatsApp. This provided employees with easy, secure access to their payslips and other HR functions directly on their mobile devices. The solution delivered substantial cost savings by eliminating printing and postage expenses, enhanced security via WhatsApp's encryption, and streamlined the entire payroll management process for their clients.

PaySpace