Case Study: Onlia improves customer experience with CM.com Conversational AI

Onlia launches chatbot in 6 weeks with CM.com

Onlia, a digital insurer in the Canadian market, wanted to optimize its online customer engagement, particularly after the launch of its Onlia Sense app increased contact moments with users. Their challenge was to service customers in an always-on capacity while maintaining a human touch. To meet this need, Onlia partnered with vendor CM.com to implement its Conversational AI Cloud solution.

CM.com's solution provided an easy-to-implement chatbot for both the Onlia website and mobile app. The implementation was notably simple, with the API being easy to connect; the app's chatbot was completely up and running, including tests and bug fixes, within six weeks. The result for Onlia was a sophisticated and proactive tool that automates responses and can personalize interactions by linking to customer data, improving the overall customer experience.

Onlia