Case Study: Loveland Events boosts ticketing and ticket payments with CM.com

Loveland Events boosts ticket payment responses with CM.com SMS for 25th anniversary events

Loveland Events, an Amsterdam-based event promoter, required a reliable ticketing partner to handle sales for their large-scale festivals. They initially worked with Yourticketprovider but faced challenges after a brief, unsuccessful partnership with another provider. Following CM.com's acquisition of Yourticketprovider, Loveland Events was concerned about maintaining the direct communication and dedicated support they valued.

CM.com successfully retained Yourticketprovider's personalized account management while providing enhanced tools. This proved critical during the COVID-19 pandemic when CM.com's platform quickly offered a compensation tool for refunds and vouchers. Loveland Events also implemented CM.com's SMS service for ticket payment reminders, which significantly improved customer response rates. The solution ensured a hassle-free transition and reliable support, helping Loveland Events manage rescheduled events and achieve sold-out festivals for 2022.

Loveland Events