Case Study: Dustin improves B2B customer service with CM.com Mobile Service Cloud

Dustin handles 20,000 daily visitors with CM.com

Dustin, a major B2B IT supplier in the Benelux, faced the challenge of meeting rising customer expectations for B2C-level service. Their B2B customers, accustomed to seamless consumer experiences, demanded high availability and omnichannel support. To address this, Dustin partnered with CM.com to implement their Mobile Service Cloud solution.

CM.com's Mobile Service Cloud provided an open, API-driven platform that integrated seamlessly with Dustin's systems, enabling support across channels like WhatsApp, chat, and phone. This solution gave agents a unified customer view and improved response times. The results included a definite increase in customer satisfaction scores and NPS, providing Dustin with a competitive advantage and supporting their rapid growth.

Dustin