Case Study: Carglass® achieves faster, customer-friendly payments with CM.com SoftPOS

Carglass® rolls out SoftPOS across 59 locations with CM.com

Carglass®, a car window repair business with fifty-nine locations in the Netherlands, faced a challenge with its fragmented payment systems. Each branch and mobile service van relied on its own separate payment terminals and cash registers, which required hardware and was not always the best setup to meet customer needs. To enhance the customer journey and optimize efficiency, Carglass® partnered with vendor CM.com to implement their innovative SoftPOS mobile payments solution.

The solution from CM.com integrated their SoftPOS technology into the existing Sigmax Connect software used by Carglass®. This allowed employees to use their Android mobile phones as payment terminals, eliminating the need for additional hardware. The result was a streamlined, flexible checkout process where customers can pay via NFC anywhere, minimizing errors and saving time. CM.com's solution was successfully rolled out nationwide, optimizing the checkout process, minimizing customer downtime, and ensuring a seamless transition with no disruptions.

Carglass®