Case Study: Amphia Hospital improves patient communication with CM.com RCS Messaging

Amphia Hospital cuts patient no-shows from 15% to 5% with CM.com

Amphia Hospital, a major teaching hospital in the Netherlands, sought to innovate its patient communication to be more efficient and secure while maintaining the proven success of SMS messaging for reducing appointment no-shows. Partnering with vendor CM.com, the hospital aimed to implement RCS (Rich Communication Services) as a next-generation solution.

CM.com implemented RCS Messaging, which provided a secure and rich channel for patient contact. This solution allowed Amphia to send verified messages containing images, links, and documents, improving the patient experience. The deployment was risk-free, as CM.com's system seamlessly falls back to traditional SMS for patients without RCS support. This innovation established Amphia as a European forerunner in healthcare communication, with CM.com noted as an ideal partner for understanding the hospital's needs and providing solutions that relieve the communicative burden on the care sector.

Amphia Hospital