Case Study: Yanolja Cloud Solution reduces missed calls by 30–40% with CloudTalk

Yanolja Cloud Solution cuts missed calls by 40% with CloudTalk

Yanolja Cloud Solution, a global technology provider for the hospitality industry, faced significant communication challenges as its teams expanded across India, the U.S., and the Philippines. Their previous system, which relied on local numbers and basic telecom services, resulted in expensive roaming charges, missed calls, and a complete lack of visibility into call tracking and performance. They urgently needed a centralized and reliable solution to unify their global operations.

CloudTalk implemented its cloud-based calling platform to serve as Yanolja's primary communication system for both sales and support. The solution provided global connectivity, seamless HubSpot integration for automatic call logging, and AI-powered tools like call summaries. As a result, Yanolja reduced missed calls by 30-40%, eliminated costly roaming fees, and onboarded over 20 agents with full performance visibility, making CloudTalk a mission-critical platform for their customer-facing teams.

Yanolja Cloud Solution