Case Study: Texada Software unifies global support with CloudTalk

Unifying Global Support and Streamlining Customer Ops

Texada Software, a SaaS provider for equipment rental and dealership operations, faced major support complexity after merging with Uptake Technologies. With multiple regional phone systems, inconsistent customer experiences, and scattered data across North America, Europe, and APAC, the company needed a unified global calling solution that could work seamlessly with HubSpot.

CloudTalk provided that foundation with native HubSpot integration, time-based call routing, a call flow designer, and Slack-based alerts. Texada consolidated more than 20 phone numbers into one system, improved visibility into calls and queues, reduced missed calls, and created a more responsive support operation. The result was a single, unified view of customer interactions inside HubSpot and a scalable support setup that helped Texada simplify while growing.

Texada Software

Stephen Cavanagh

Director of Support & Services