Case Study: Restimo Scales Customer Support and Expands into New Markets with CloudTalk

Unifying Global Support and Streamlining Customer Ops

Restimo, a Poland-based SaaS startup that helps restaurants manage food delivery operations, initially handled customer support through the co-founder’s personal iPhone. As the team grew and expanded internationally, they struggled with manual call forwarding, no voicemail, and very limited visibility into missed calls and support performance.

CloudTalk provided Restimo with a scalable voice support solution including call flow routing, voicemail, mobile and desktop apps, analytics, local numbers, and an Intercom integration. With CloudTalk, Restimo onboarded 6 agents, eliminated manual call forwarding, expanded into Romania and Ukraine, and improved support visibility and call handling by 2–3x.

Restimo

Arek Bielecki

Co-founder