Case Study: Trevo reaches 20x more customers with CloudTalk's AI Voice Agents

Trevo reaches 20x more customers per campaign with CloudTalk

Trevo, a Polish e-commerce company selling packaged home heating products, faced significant operational challenges due to the extreme seasonality of its business. Their in-house call center of 50 agents missed over half of all inbound calls during peak season and had no efficient way to reach lapsed customers at scale. They partnered with CloudTalk to find a solution centered on automation and scalability.

CloudTalk implemented its AI voice agent for outbound campaigns, a custom CRM integration, and an outbound dialer. The integration provided agents with instant customer history, slashing call times for returning customers from three minutes to under 30 seconds. The AI voice agent allowed Trevo to reach 20 times more customers per campaign, achieving a 2-3% conversion rate on cold calls to lapsed customers and transforming their outreach capacity.

Trevo