Case Study: Swile achieves 30% higher sales productivity with CloudTalk

Swile Increases Sales Productivity by 30% and Call Connection Rate by 40%

Swile, a French leader in employee benefits, needed a more reliable way to handle pre-sales and customer success calls as it expanded across Brazil and France. Its previous VoIP provider struggled with poor call quality and low connection rates, which hurt team productivity and created a surge of support tickets.

CloudTalk provided Swile with a robust communications platform featuring reliable call quality, native Salesforce integration, and customizable IVR. With CloudTalk, Swile increased call connection rates by 40%, boosted pre-sales productivity by 30%, and cut CRM support tickets by 50%, while also reducing call quality complaints by 95%.

Swile

Mariana R.

Product Manager