Case Study: MyHeritage increases outbound call volume with CloudTalk

Scaling outbound calls for MyHeritage 158 sales agents

MyHeritage, the online genealogy platform, needed a sustainable way to communicate with customers and prospects at scale across a large remote sales team. The company turned to CloudTalk’s business calling software to replace a clunky, hard-to-use calling solution and support its outbound sales operations, call notes, scripts, and real-time customer updates.

CloudTalk helped MyHeritage scale outbound calling with features like Campaigns, Scripts, Automatic Outbound Number, and analytics across multiple international numbers. As a result, MyHeritage increased monthly outbound call volume by 49% within three months, reduced missed calls by 21%, and handled 220,663 outbound calls in one month while improving overall service quality.

MyHeritage

Elay Sasson

Call Center Sales Manager