Case Study: Poliglota achieves a 30% increase in outbound success with CloudTalk

Replacing Poliglota’s existing solution to improve outbound by 30%

Poliglota, a Chilean e‑learning startup delivering immersive language courses, needed a more flexible business‑calling solution after its previous provider refused to allow seat reductions during the 2022 economic crisis. To better adapt to market changes and gain clearer visibility into agent activity, Poliglota chose CloudTalk’s business‑calling platform to take control of team scaling and performance insights.

Poliglota switched from Aircall to CloudTalk, onboarding in one day and deploying Click-to-Call, HubSpot integration, CloudTalk Analytics, real‑time 2‑way sync and reinforced global infrastructure. With CloudTalk, outbound success rose 30% (from 20% to 50%) in two months, agent productivity increased 10%, leads lost fell 25% (from 50% to 25%), and time‑to‑call dropped from ~3 hours to immediate, producing more closed deals.

Poliglota

Franco Viale Leyva

Head of Commercial Peformance