Case Study: Rodeo achieves faster sales and happier customers with CloudTalk

Reigning In Rodeo’s Call Center Operations with Analytics

Rodeo, a fast-growing project management SaaS based in Amsterdam and New York, outgrew its basic business phone setup and needed a reliable, feature-rich call system that integrated tightly with Pipedrive. After evaluating options in the Pipedrive marketplace, Rodeo chose CloudTalk’s cloud call center/VoIP solution to provide reliability, advanced dialing (power/smart dialing), CRM integration, and tools for onboarding and coaching.

CloudTalk implemented a Pipedrive-integrated phone system with two-way contact sync, click-to-call, call recording, Call Flow Designer/IVR and analytics, enabling automated processes and easier coaching. The vendor’s solution led to a sharp rise in outbound calls, shorter caller wait times and improved customer mood; in the last three months Rodeo logged 1,420+ inbound/outbound calls and 3,000+ minutes on the phone, while leveraging CloudTalk’s remote-ready features and emotion analytics to further boost performance.

Rodeo

Pieter Vos

Chief Executive Officer