Case Study: Polysleep achieves streamlined customer support and seamless Gorgias integration with CloudTalk

Putting Polysleep’s Customer Support Troubles to Bed

Polysleep, a Canadian direct-to-consumer mattress brand founded in 2016, faced a high-volume customer support challenge driven by its 100-night trial returns and the need to coordinate donations with charities. The team struggled with a legacy phone provider that couldn’t track contacts, integrate with Gorgias CRM, or let them easily edit IVR flows, so Polysleep adopted CloudTalk’s phone software to meet its requirements.

CloudTalk delivered a native integration with Gorgias (two-way sync and call logging), accessible call recordings, Click-to-call, and an easy-to-edit Call Flow Designer/IVR, plus monitoring and real-time call statistics. Since switching to CloudTalk, Polysleep logged 1,300+ calls and 4,000+ minutes in a month, streamlined after-call work into Gorgias, improved ticket tracking and agent productivity, and gained better visibility into customer interactions.

Polysleep

Jeremiah Curvers

Chief Executive Officer & Co-founder