Case Study: Pactum streamlines global supplier negotiations with CloudTalk

Pactum moves global ops to CloudTalk with 2.5X call volume in 8 months

Pactum, a company that helps large enterprises unlock value in supplier negotiations using AI, faced a challenge with its global operations team. The team used fragmented communication tools, including both Dialpad and CloudTalk, due to regional data regulations. This lack of a single platform created inefficient, manual processes that slowed down their outreach to suppliers when negotiations stalled.

By fully transitioning to CloudTalk, Pactum consolidated its operations onto one platform. The solution provided superior call quality and valuable AI-powered transcripts for gathering product feedback. The results included smoother workflows and positive team feedback. CloudTalk's integration plans and AI voice agent roadmap are now key to helping Pactum scale its operations efficiently.

Pactum