Case Study: Oxford Royale Academy replaces four seasonal staff with CloudTalk AI Voice Agents

Oxford Royale Academy replaces 4 seasonal staff with CloudTalk AI Voice Agent across 176 countries

Oxford Royale Academy, a premium education company running international summer courses, faced the challenge of converting website leads within a five-minute window, a task made difficult by their global audience across 176 different time zones. Their previous solution of hiring four seasonal staff for shift coverage was expensive and unable to provide consistent 24/7 coverage. They turned to CloudTalk and its AI Voice Agent to solve this problem.

CloudTalk implemented an AI Voice Agent that calls leads within minutes, transparently introduces itself, qualifies interest, and sends an SMS with a booking link. The solution operates 24/7 and automatically switches between five languages. This allowed CloudTalk to fully replace the four temporary staff, providing better global coverage and ensuring no lead goes cold, which directly improved the company's conversion rates.

Oxford Royale Academy