Case Study: Integrity360 Triples SDR Pickup Rates with CloudTalk

Integrity360 triples SDR pickup rates with CloudTalk

Integrity360, a cybersecurity provider, faced challenges with its global sales operations following several acquisitions. Their sales development reps (SDRs) were using disconnected calling tools that resulted in numbers being marked as spam and poor call quality, which hurt productivity and credibility. They turned to the vendor CloudTalk for a solution.

CloudTalk provided local mobile numbers and seamless Salesforce integration, which improved deliverability and streamlined workflows. The implementation resulted in a tripling of SDR pickup rates, longer and more productive talk times due to clearer audio, and dramatically faster support resolution. The analytics from CloudTalk also provided valuable insights for coaching and quality assurance.

Integrity360