Case Study: Valutico achieves scalable, cost-efficient global VoIP and increased sales productivity with CloudTalk

Increasing productivity for Valutico customer support agents

Valutico, a web-based valuations platform used across 45 countries, faced a two-fold challenge: its 20‑member sales team relied on personal mobile phones and expense claims instead of a unified system, and the company needed richer call analytics to improve customer service and sales. To solve this, Valutico selected CloudTalk’s cloud-based VoIP call center to replace landlines and provide the reporting and integration capabilities required.

CloudTalk implemented a scalable cloud call-center with international phone numbers, Power/ predictive dialer, Salesforce integration, call tagging and monitoring, and ring groups—reducing telecom costs and simplifying global expansion. In the last three months Valutico handled 4,400+ inbound and outbound calls, logged 5,000+ minutes and deployed 18 phone numbers, while reporting higher outbound activity, improved agent productivity and faster deal conversion thanks to CloudTalk.

Valutico

Greg Brown

Director