Case Study: Rosberg (Verji encrypted-communication provider) improves customer experience and cuts operating costs with CloudTalk

Increasing productivity for Rosberg customer support agents

Rosberg, the company behind the GDPR-compliant encrypted communication SaaS Verji, needed to improve customer experience across its support and sales teams while maintaining strict data protection. Facing a disjointed VoIP setup that couldn’t integrate with their CRM or handle automated SMS, Rosberg sought a secure, all-in-one telephony solution and chose CloudTalk’s call center/VoIP platform to meet those requirements.

CloudTalk delivered an integrated telephony solution with HubSpot integration, SMS automation, real-time dashboards, Emotion Analytics, voicemail and click-to-call, plus agent reporting and call tagging. Within three months CloudTalk helped Rosberg lower operating costs, reduce repeat callers and improve agent satisfaction while tracking key metrics (2,220+ inbound/outbound calls, 5,000+ minutes and 8 phone numbers) and keeping customer data synchronized and secure.

Rosberg

Jan Martin Kristiansen

Chief Marketing Officer & Co-Founder