Case Study: Migrante triples agent efficiency and scales outreach with CloudTalk

Increasing productivity for Migrante’s customer support team

Migrante, a Chilean FinTech that helps immigrants across Latin America access loans and financial services, was struggling with call-center operations before turning to CloudTalk. High staff turnover, broken or blocked mobile phones, expensive and unreliable prior VoIP services, and a lack of outbound-call controls left agents confused, caused missed calls, inflated inventory costs, and prevented Migrante from tracking KPIs or scaling efficiently.

CloudTalk provided an easy-to-use VoIP contact center with real-time dashboards, Agent Reporting, Call Monitoring, Call Recording and one-click integrations (Pipedrive, Freshdesk, Zapier) plus click-to-call functionality. In three months Migrante made 232,000+ inbound and outbound calls totaling 352,000+ minutes across 8 numbers, tripled agent efficiency, scaled performance tracking for 180+ agents, and sustained 20–30% monthly growth—while eliminating hardware headaches and simplifying agent onboarding thanks to CloudTalk.

Migrante

Ignacio Canals

Chief Technology Officer