Case Study: FINOM achieves 90% faster agent prep time with CloudTalk

Increasing productivity for FINOM customer support agents

FINOM, a global fintech platform, partnered with CloudTalk to improve customer support as its user base grew quickly. Their existing tools couldn’t keep up with rising inquiry volume, multilingual needs, or the need for better analytics and a more flexible VoIP solution.

CloudTalk provided an all-in-one communication platform with IVR, API integrations, call analytics, campaign tools, and multilingual support. With CloudTalk, FINOM cut agent prep time from 60 seconds to 7 seconds, centralized campaigns with one-click launching, and handled more than 9,300 inbound and outbound calls, spending over 17,300 minutes on the phone across 4 international numbers.

Finom

Thomas Finan

Head of Customer Service