Case Study: Unzer unifies 20+ support teams with CloudTalk

How Unzer Unified 5 Systems to Support 20+ Teams

Unzer, a Germany-based fintech platform supporting cross-border commerce across Europe, needed a simpler way to manage customer support as its teams and countries grew. With five disconnected legacy phone systems creating daily friction, the company looked for a unified, easy-to-manage telephony solution that non-technical admins could run and that could integrate with its CRM workflows.

CloudTalk replaced Unzer’s five legacy phone systems with one scalable platform for 20+ support teams across multiple countries and languages. The rollout included CRM integrations, real-time dashboards, missed call tracking, and multi-CRM support, helping improve agent satisfaction, simplify onboarding, and boost return-call rates while giving team leads better visibility and control.

Unzer