Case Study: Integrity360 Triples SDR Pickup Rates with CloudTalk

How Integrity360 Tripled SDR Pickup Rates

Integrity360, a global cybersecurity specialist with teams across Europe, Africa, and beyond, needed to unify its sales operations after multiple acquisitions. Before using CloudTalk, inconsistent calling tools caused spam-marked numbers, poor call quality, and slow follow-up, making it harder for SDRs to connect with prospects and maintain credibility.

CloudTalk provided Integrity360 with real local mobile numbers, a native Salesforce dialer integration, and analytics for call quality, sentiment, and talk/listen ratios. With CloudTalk, Integrity360 tripled SDR pickup rates, improved average talk time, and reduced support resolution times from 2–3 days to near-instant, delivering faster, more productive sales conversations.

Integrity360

Alan Graysmark

Head of Outbound Demand Generation