Case Study: FrontCore achieves streamlined call management and improved customer experience with CloudTalk

FrontCore - Customer Case Study

FrontCore, a Norway‑based provider of course and training management solutions used by thousands of training administrators worldwide, needed a better way to manage incoming customer calls, missed calls, closed cases and call statistics. To streamline routing to the right department, guarantee clear calls, and avoid data loss during a switch, FrontCore selected CloudTalk’s phone system as their new contact‑center solution.

CloudTalk delivered a fast, no‑hassle implementation that automatically migrated contacts, agents and call histories and provided customizable call flows, automated call distribution, voicemail, call monitoring, agent reporting and emotion analytics. In the first three months FrontCore made 874+ inbound/outbound calls totaling 3,180+ minutes across 35 numbers; CloudTalk gave them clearer statistics, higher efficiency, fewer missed calls and a well‑organized data foundation to improve the customer journey.

FrontCore

Thea Holtlund Jacobsen

Project Manager