Case Study: Desguaces Velazquez Maintains Sales Volume with CloudTalk

Desguaces Velazquez maintains sales volume with one fewer agent using CloudTalk

Desguaces Velazquez, a Spanish auto parts recycler, faced significant challenges with their obsolete phone system. Their remote location relied on unreliable satellite internet, which caused poor call quality and failed API integrations with their legacy provider. This lack of visibility and reliability hampered their operations, which run almost entirely by phone. They turned to the vendor CloudTalk for a modern cloud-based phone system.

CloudTalk implemented its AI-powered call center solution, which processes transcriptions server-side to overcome the customer's bandwidth limitations. The solution provided features like AI conversation summaries, live agent coaching via Whisper, and performance dashboards for agents. As a result, Desguaces Velazquez maintained the same sales volume even after losing an agent, thanks to a more efficient operation with a consistent average call duration of just 1 minute and 45 seconds.

Desguaces Velazquez