Case Study: Dentakay Boosts Call Volume by 2.5X with CloudTalk

Dentakay Grew Call Volume by 2.5X in 8 Months With Power Dialer

Dentakay, a global dental tourism company, was struggling with poor call quality, connectivity issues, and tangled conversations in its existing VoIP system. As the business scaled from 120 to 165 agents, these problems hurt lead management, client privacy, and conversion rates. To support its growth, Dentakay turned to CloudTalk and its Power Dialer feature.

CloudTalk implemented a solution centered on strong call quality, Zoho CRM integration, Analytics, and Power Dialer campaigns. The results were immediate: 90% of agents adopted Power Dialer, monthly call volume increased by 2.5X in 8 months, and overall call volume rose by 150%. CloudTalk also helped Dentakay scale its team, improve reporting, and streamline workflows with automated CRM logging.

Dentakay

Ahmed A.

Data Management and Reporting Specialist