Case Study: Glovo boosts call volume and cuts missed calls with CloudTalk

Delivering success for Glovo’s customer support team

Glovo, the Barcelona-based on-demand delivery app operating across 22+ countries and 250 cities, needed a business calling solution that could support its global customer support operations. The company required local phone numbers in every market, easy onboarding, and advanced calling features to help its 220-agent team manage complex outbound and support workflows efficiently.

CloudTalk provided Glovo with local international numbers, segment-based call campaigns with custom scripts, API integrations, and its Power Dialer. With CloudTalk, Glovo increased call volume by 82%, reduced missed calls by 24%, and grew monthly calls from 20,416 to 37,136 in just three months, later reaching 103,577 per month.

Glovo

Yohann Bensadoun

Global Head of Ops Solutions