Case Study: Glovo achieves automated courier onboarding and scalable international calling with CloudTalk

Delivering success for Glovo’s customer support team

Glovo, the fast-growing delivery app operating in 22 countries and 250+ cities, needed a user-friendly phone solution that provided local numbers in every market plus a full suite of advanced calling features. The team required an all‑in‑one tool to run segment-based call campaigns with custom scripts, Power Dialer, call recording and monitoring, and APIs to let external agents contact couriers and send SMS/emails without exposing Glovo’s internal systems — and chose CloudTalk for this role.

CloudTalk implemented its cloud calling platform with international phone numbers, Power Dialer, call scripts, call monitoring and APIs to trigger emails/SMS and push data into Glovo’s systems. In three months Glovo made 200,000+ inbound and outbound calls (148,000+ minutes) across 30 numbers, externalized many outbound tasks without granting internal access, and practically fully automated courier onboarding — delivering clear efficiency gains and cost improvements thanks to CloudTalk.

Glovo

Yohann Bensadoun

Global Head of Ops Solutions