Case Study: MyFlooring achieves seamless phone integration and superior customer experience with CloudTalk

Delivering quality flooring via one simple, full-service platform

MyFlooring, a home-delivery and installation flooring retailer, faced rapid growth that outpaced its existing phone capabilities and integrations. The company needed a cross-platform, intuitive cloud phone system that would bridge CRM and helpdesk tools and give sales reps quick access to customer data — so they partnered with CloudTalk to bring phone software that could integrate with Pipedrive and be used from any device.

CloudTalk implemented a cloud-based phone solution integrated with Pipedrive, adding geographic numbers, call recording, SMS, granular call routing and unified call data so MyFlooring’s team could see dates, messages and recordings instantly. CloudTalk is now MyFlooring’s primary contact channel: in the last three months the team handled 6,500+ inbound and outbound calls, logged 10,000+ minutes and managed 22 phone numbers, while improving visibility, automation and customer experience through better personalization and configurable business hours.

MyFlooring

Shawn Wilson

Chief Executive Officer